The position

Join our Operations Team and help run the cutting-edge platforms behind our security solutions — where your expertise drives real operational excellence.

Your mission

• Troubleshoot and resolve incidents across our production environments
• Deploy, maintain, and optimize applications and infrastructure in production, pre-production and test environments
• Manage Linux systems, networks, databases, and cloud infrastructure (AWS)
• Automate operations using tools like Ansible, Terraform, and scripting (Bash, Python, AWK)
• Operate and troubleshoot application components (e.g., CYAN services, Tomcat, MQ systems, Redis, Kafka, nginx, DNS services)
• Maintain and improve monitoring tools (Nagios) and ensure reliable alerting
• Provide 1st & 2nd level technical support via JIRA Service Desk and in direct customer interactions
• Collaborate with cross-functional teams and external partners to ensure stable and secure operations
• Continuously learn and adopt new technologies to improve our operational landscape

Your profile

• Degree in computer science, IT security, or a related field
• Several years of hands-on experience in IT Operations, DevOps, Site Reliability Engineering, or a similar technical role
• Several years of experience in the administration and operation of production systems, ideally in security-focused environments
• Strong knowledge of Linux administration, database management, and cloud infrastructures (AWS)
• Practical experience with databases such as PostgreSQL, MySQL, or Aerospike
• Experience working with version control systems (Git) and scripting languages (Bash, Python, AWK)
• Strong communication skills and customer focus, including experience in support, documentation, reporting, and presentations
• A proactive mindset, willingness to learn, and readiness to take responsibility
• Fluent English skills (written and spoken); German is a plus

Why us?

• Be part of a team dedicated to staying ahead of the evolving cybersecurity landscape. 
• Work on impactful projects that protect individuals and organizations worldwide. 
• Collaborate with experts in a supportive and innovative environment.
• A dynamic and international working environment
• Pleasant working atmosphere in a young and highly motivated team
• Responsible job with a wide range of development opportunities.
• Flat hierarchies and short decision-making processes
• Modern office environment with a central location in Vienna
• Flexible working hours
• Home Office, Job Ticket, Snacks & Drinks,...
• Teamevents

The minimum salary for this position is EUR 3.843 gross/month (ST1/" Regelstufe") based on full-time employment. Of course, there is a willingness to overpay in line with the market depending on qualifications and professional experience.

We value diversity!
 
Regardless of age, gender, ethnicity, nationality, religion, or sexual orientation – we are looking for individuals who are passionate about technology and innovation.
 

About us

We protect people on their digital journey from the ever-evolving cyber threats!

What people may not realise is that the digital terrain we navigate can sometimes be dangerous. With phishing attempts, malicious content, malware and many other cyber threats lurking around every corner, we can easily expose ourselves, our organisations and our data to potential risks.

Cyan's round-the-clock protection gives you the peace of mind that comes from having a robust cyber security solution wherever you are. We offer white-label solutions to our customers in the telecommunications, financial services and other industries so they can protect their entire customer base. With easy integration and seamless functionality of customised security solutions across all platforms and devices, cyan's solutions enable a new level of trust.