Ihre Aufgaben
- Win new customers
- Lead as the single point of contact for all customer account management matters
- Define multiyear account strategy, in close collaboration with other teams (tech, monetization, finance)
- Lead, orchestrate & coach virtual teams to execute strategy
- Have a constant customer-first mind-set
- Present and defend actions internally and push for priorities
- Executive communication, engagement and influence
- Build and maintain strong, long-lasting client relationships
- Introduce team-members, specifically monetization, on a case to case basis
- Negotiate contracts and lead technical documentation (scope of work) progress
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives and internal roadmap requirements
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare regular internal reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed